Refund Policy

All sales are final. We do not offer refunds.

Once a licence is delivered to your account, the purchase is complete and cannot be reversed. This applies to subscriptions, to licence keys, and to every duration we sell.

We would rather tell you this clearly before you buy than argue about it afterwards. If you are not sure the product suits you, ask first. We answer pre-sale questions in Discord and we would genuinely rather talk you out of a purchase than take money for something that will not work for you.

Three reasons, and they are practical rather than legalistic:

• Delivery is instant and irreversible. The moment payment confirms, your licence is provisioned and the build is available to download. There is nothing to give back.
• The licence binds to your hardware on first use. Once it is locked to your machine, it has been consumed in the way that matters, whatever the clock says.
• Time is the product. You are buying a window of access. Once part of that window has passed, it cannot be returned to inventory.

Because you cannot undo a purchase, please check these first. Almost every refund request we receive would have been avoided by one of them:

• Check your hardware. Our software needs a supported DMA setup and a second machine. Confirm your card and firmware are supported before paying, not after.
• Check the product covers your game and platform. A product page names the exact titles and releases it supports. Anything not named is not supported.
• Check the current status. Builds go down when games update. If a build is down when you buy, buying does not reserve you a working one, and the clock still runs.
• Read the risk sections. The Terms and EULA explain that we do not guarantee undetectability and do not compensate for banned game accounts.
• Ask. Anything unclear, ask in Discord before paying.

There is a difference between wanting your money back for a delivered licence, which we do not do, and a payment that went wrong, which we will always put right. The second is not a refund, it is a correction.

We will correct it if:

• you were charged twice for the same order, or paid for one licence and received two charges;
• you sent a cryptocurrency payment for more than the invoiced amount, or paid an invoice that had already expired;
• you paid but no licence was ever provisioned, and we cannot provision it;
• we charged you for something you did not order.

Contact us with the payment reference and we will resolve it. Note that cryptocurrency corrections are returned in the same currency and net of network fees, and that exchange rates move in the meantime, so the value you receive back may not match the value you sent.

Temporary downtime is expected and is not compensated. Builds go offline when games update, and that is part of what you are buying into.

If we permanently discontinue a product while you hold a live licence for it, that is different, and we will offer you either credit toward another product or an extension elsewhere in the range. The choice of remedy is ours, and it is offered as goodwill rather than as an entitlement.

Do not open a chargeback or payment dispute. Contact us first. If something has genuinely gone wrong with a payment, the section above means we will fix it faster than a dispute would.

Opening a dispute without contacting us results in permanent termination of your account and every licence on it, and we will not sell to you again. We keep records of every purchase, delivery, and authentication, and we contest disputes with them.

Nothing in this policy removes rights you have under mandatory consumer law in your own country which cannot lawfully be excluded.

If you are a consumer in the European Union, you should know that consumer law gives you a withdrawal right for distance purchases, and that this right is lost for digital content once supply has begun with your agreement. By completing checkout and taking immediate delivery of your licence, you are asking us to begin supply straight away.

If you believe you hold a right that this policy conflicts with, write to us and say so. We will look at it properly rather than pointing at this page.

Billing and payment problems: support@zorvex.solutions, or open a ticket in the customer panel or our Discord server.

Include your account username and the payment reference. It gets you an answer faster.